Return Policy
Return, Exchange & Cancellation Policy
We want you to be completely satisfied with your purchase. If you need to return, exchange, or cancel an order, please review our policy below.
Eligibility for Returns & Exchanges:
- Countries: We accept returns and exchanges for purchases made within the United States.
- Accepted Products: Returns and exchanges are accepted for both defective and non-defective products, provided they meet the conditions below.
- Product Condition: Returned or exchanged items must be in new, unused condition and in their original packaging. We cannot accept returns for used, installed, or tried parts. Electrical parts are not returnable.
- Return/Exchange Window: All return requests must be made within 30 days of receipt.
How to Return or Exchange Your Item:
- Methods Available:
- In-Store: Visit any of our retail locations to process your return or exchange.
- By Mail: Label must be proved by the customer
- Drop-Off Location: You can also drop off your return at any of our designated drop-off locations.
- Contact Us: Please contact our customer service team to arrange any returns or exchanges at 833.290.7278 or 330.518-2068.
Important Details:
- Restocking Fee: A 15% restocking fee will be charged for items returned that were not ordered incorrectly.
- Invoice Requirement: A copy of the original invoice must be included with your return.
- Resaleable Condition: Parts must be resaleable and returned in their original packaging. We reserve the right to refuse and return any parts that have been installed, used, or do not meet the criteria outlined above.
- Refund Processing Time: Refunds will be processed within 7 days of receiving your return.
Cancellation Policy:
- Order Cancellation: An order or a portion of an order may be canceled up until the time it is shipped and no longer in our possession.
- Special Orders: If the canceled part was special ordered from the manufacturer, a return fee of 15% may apply.
Contact Information:
- Phone: For any questions or assistance, please call us at 833-290-7278.